Cyber Security
Hoymiles Vulnerability Disclosure Policy
Hoymiles’ mission is to become the leading choice for getting started with smart energy, making good technology more impactful by ensuring it’s accessible to everyone, and bringing smart solar to the entire world with high-quality products.
This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us. We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.
Reporting
If you believe you have found a security vulnerability, please submit your report to us using the following email:
Cybersecurity@hoymiles.com
In your report please include:
Vulnerability Details:
Asset (web address, IP Address, product or service name) where the vulnerability can be observed
Title of vulnerability
Description of vulnerability (this should include a summary, supporting files and possible mitigations or recommendations)
Impact (what could an attacker do?)
Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.
Optional Contact Details:
Name
Email Address
What to expect
After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We will also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address.
We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
Once your vulnerability has been resolved, we welcome requests to disclose your report. We would like to unify guidance to affected users, so please do continue to coordinate public release with us.
Guidance
Do NOT:
Break any applicable law or regulations
Disrupt the Organization's services or systems
Modify data in the Organization's systems or services
Use high-intensity invasive or destructive scanning tools to find vulnerabilities
Access unnecessary, excessive or significant amounts of data
Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests
Disclose them publicly until we have explicitly agreed upon a disclosure timeline.