Hoymiles Launches S-Miles AI Assistant for Smarter, Faster, Always-On Solar Support

Hangzhou, October 15 – Hoymiles, a global provider of solar & storage solutions for DIY, residential, C&I, and utility-scale applications, announced the launch of the S-Miles AI Assistant on its S-Miles Cloud website and app. This intelligent service assistant, powered by advanced AI technology, is designed to bring real-time, smart, accurate and personalized support to users around the world.

This is a move in response to the accelerating digitalization in the renewable industry. With this launch, Hoymiles once again leads the way in combining solar expertise with cutting-edge digital innovation.

Reshaping solar services with AI

Traditional customer service models are struggling to meet the demand for frequent, diversified, and instant responses in solar and energy storage applications. The S-Miles AI Assistant bridges this gap by integrating top-notch large language models with Hoymiles’ 13 years of technological expertise in solar and storage industry. By gaining deep insights into users’ systems and habits, the AI assistant can provide customized guidance and optimization.

From pre-sales consultation and product selection to installation guidance, troubleshooting, and after-sales service, S-Miles AI Assistant realizes 24/7 responsive and personalized support, ensuring users receive the right solutions exactly when they need them.

Beyond support: a smart partner for every user

S-Miles AI Assistant is more than just a chatbot. It acts as an intelligent partner that truly understands user needs. It can offer step-by-step installation advice, provide tailored recommendations based on real-time system conditions, and generate optimized solutions unique to each user scenario.

This makes the technical service more proactive, enabling users to get more value from their systems and enjoy a smoother, more efficient solar experience.

Empowering partners through digital innovation

The Hoymiles AI Assistant is built for all—homeowners, business owners, installers, distributors, and service engineers—to work smarter and faster. For partners, it serves as a powerful digital tool to help them respond quickly to customer inquiries, streamline on-site service processes, and boost operational efficiency. Its intelligent analytics capabilities can further help them gain deeper market insights, track product applications, and make data-driven business decisions.

High security and privacy standards for data protection

All these functions are built on a solid foundation of security and privacy. Multi-layer encryption and strict access control are adopted to safeguard user data and system information, ensuring that energy usage and operational data are both secure.

The launch of S-Miles AI Assistant is not just a technological milestone, but also a commitment to delivering smarter, more accessible, and more secure energy services to users worldwide. Hoymiles will continue to enhance and expand AI-powered services across the entire lifecycle of solar and storage systems for a 24/7, all-scenario smart service ecosystem.