FAQ
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Q:Why can't I log into S-Miles Cloud?A:
If you're having trouble logging into the S-Miles Cloud,consider the following troubleshooting steps:
1. Check Credentials: Ensure that you are entering the correct username and password. Double-check for any typing errors, including case sensitivity.
2. Password Reset: lf you've forgotten your password, use the password recovery option on the login page to reset it.
3. Account Activation: Confirm that your account has been activated. lf your account was recently created, check your email for an activation link.
4. Internet Connection: Verify that your device has a stable internet connection.Connectivity issues can prevent successful login attempts.
5. Browser Compatibility: Ensure that you are using a compatible and updated web browser. Clear your browser's cache and cookies, or try accessing the platform from a different browser.
6. Account Lockout: lf you've made multiple unsuccessful login attempts, your account might be temporarily locked. Wait for a while before trying again or contact support for assistance.
7. Contact Support: lf the issue persists, contact Hoymiles technical support for further assistance. Provide them with details of the issue and any error messages you encounter.
By following these steps, you should be able to resolve login issues with the S-Miles Cloud platform.
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Q:Can I transfer a plant to another installer's S-Miles Cloud account?A:
To transfer a plant to another installer's S-Miles Cloud account, you need to contact Hoymiles technical support, They will assist you with the process and ensure that the transfer is completed correctly. Be prepared to provide necessary details about the plant and the accounts involved in the transfer.
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Q:I'm setting up my station on S-Miles Cloud, but the system prompt ID is occupied?A:
lf you encounter a prompt indicating that the ID is occupied while setting up your station on S-Miles Cloud, it means that the ID you are trying to use is already associated with another account or station. To resolve this issue, you should:
1. Verify ID Entry: Double-check the ID you are entering to ensure there are no typos or errors.
2. Choose a Different ID: Try using a different ID that is unique and not already in use.
3. Contact Support: lf you believe the ID should be available or if you need further assistance, contact Hoymiles technical support. Provide them with details of the issue, and they can help you resolve it or suggest alternative solutions.
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Q:How do I set up the monitoring? What is covered by it?A:
Yes, our DTUs are known for their reliable communication. You just have to make sure that there is a stable internet connection in your home to realize robust data transmission.