FAQ
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Q:How does DTU communicate with microinverters and the monitoring platform?A:
Our DTUs will collect data from microinverters via two communication methods: 2.4G or Sub 1G. DTUs are connected to the internet via Wi-Fi, Ethernet, or 4G.
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Q:Is DTU's communication signal stable?A:
Yes, our DTUs are known for their reliable communication. You just have to make sure that there is a stable internet connection in your home to realize robust data transmission.
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Q:How many microinverters can a DTU monitor?A:
In optimal conditions, one DTU can monitor up to 99 PV panels. In open space, the maximum distance between DTU and your PV system can be 200m. However, in real settings, obstacles (especially concrete and metal) can cause significant signal attenuation. In this case, extended antenna is recommended to make sure that your DTU signal is strong enough to transmit data.
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Q:Why does my DTU show as offline?A:
If your DTU is not connected to S-Miles Cloud, there are three things to check. First, make sure you have correctly entered your Wi-Fi password in the DTU. Second, check that the Wi-Fi network is operational. Finally, your signal strength may be weak. If so, contact your installer.
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Q:Shall I pay for accessing the monitoring platform?A:
Access to the Hoymiles monitoring platform is generally free for basic usage. However, if you require additional services such as APl access, there may be associated costs depending on the plan type you choose. For specific details regarding any charges, it is best to contact Hoymiles sales or support for clarification based on your needs.
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Q:How do I get a login account for the S-Miles Cloud monitoring platform?A:
1. If you are an end user, please approach your installer for account creation;
2. If you are a new installer with Hoymiles, and do not have your installer account before, please approach your distributor to create the account foe you;
3. If you are our new distributor, please teel us your sales and login ID, and we will create the account for you. contect us - service@hoymiles.com;
4. If you are a "Do it yourself"homeowner, you can register in our Installer APP or S-miles Home APP.
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Q:How do your products connect to your monitoring platform?A:
Hoymiles products connect to the S-Miles Cloud monitoring platform through a Data Transfer Unit (DTU). The DTU communicates with the platform using specific port numbers: 10081, 10017, 80, and 443. The DTU collects data from the microinverters and meters, then transmits this data to the cloud platform for monitoring and analysis. Proper configuration and connection of the DTU are essentialfor seamless data transmission.
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Q:Why isn't my monitoring working?A:
If your system has stopped reporting data, S-Miles Cloud can help you uncover the root cause. After logging in, check whether your station is listed as 'offline'. If so, check your DTU is connected to the internet (indicated by a flashing green LED). If the DTU seems to be online but still isn't connecting with S-Miles Cloud, check that you have entered the correct serial number.
If these steps don't help, speak to your local installer or contact us for more help.
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Q:How do I get access to the S-Miles Cloud monitoring platform?A:
To access the S-Miles Cloud monitoring platform, you need to have an account created for you by your installer or distributor. They will provide you with the necessary login credentials. Once you have your credentials, you can log in to the platform to monitor your system's performance. lf you encounter any issues, you can contact Hoymiles technical support for assistance.
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Q:Can I get a demo account for S-Miles Cloud?A:
You can find the Demo account entry on the login interface of our S-Miles Cloud or the S-Miles Installer APP.
