Privacy policy

Hoymiles Power Electronics Inc. takes the protection of your personal data very seriously. The purpose of this Privacy Policy is to inform you of the type of personal data that will be collected when you use our website, as well as how we will process, use, and protect such data.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Website, including information: (a) by which you may be personally identified and that you will provide on a voluntary basis, such as name, e-mail address, telephone number or any other information that can be used to identify, describe, locate or contact you online or offline should you wish so (“personal information”) to provide you information on our products and services; (b) that is about you but individually does not identify you, such as the contents of your comments and postings on the Website; and/or (c) about your internet connection, the equipment you use to access our Website and usage details to improve your access and visit of our Website.

We collect this information depending on the context of your interactions with the Website, the features you use, and the choices you make. As further explained below, these can include: (a) directly from you when you provide it to us; and/or (b) automatically as you navigate through the site, including usage details, IP addresses and information collected through common information-gathering technologies. We rely on a variety of legal reasons and permissions (each a “legal basis”) to collect and process personal information about you, including with your consent, a balancing of legitimate interests, necessity to enter into and perform contracts with you, and compliance with legal obligations.

Information You Provide to Us

The information you provide directly to us on or through our Website may include: (a) information provided at the time of registering to use our Website or when requesting further services; (b) records and copies of your correspondence (including e-mail addresses), if you contact us; (c) your responses to surveys that we might ask you to complete for research purposes; (d) your search queries on the Website; and/or (e) details of transactions you carry out through our Website and their fulfillment.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect information about your equipment, browsing actions and patterns, including: (a) details of your visits to our Website and other communication data and the resources that you access and use on the Website; and (b) information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is often statistical data and does not include direct personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to store information about your preferences, allowing us to customize our Website according to your individual interests and recognize you when you return to our Website.

Cookies on the Website. We use and engage certain other third-party advertising partners and analytics providers to use cookies, web beacons, and similar tracking technologies (collectively, “cookies”) on the Website. Cookies are small text files that are stored on your browser, device, or the page you are viewing. Some cookies are deleted once you close your browser, while other cookies are retained even after you close your browser so that you can be recognized on each subsequent visit. Cookies on our Website are generally classified into the following categories:

How to Manage Your Cookie Preferences

To comply with applicable law, we need to ask for your consent to set the cookies described above. When you arrive on our Website a pop-up message will appear asking for your consent to place cookies on your device. Once your consent has been provided, we use a cookie to ensure this message will not appear again when you revisit. For information about how to control the use of cookies on your device or your cookie settings and preferences for our Website, see Choices about How We Use and Disclose Your Information set out later in this policy.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information for the following purposes: (a) to present our Website and its contents to you; (b) to provide you with information, products or services that you request from us; (c) to analyze and improve our products and services; and (d) to market our products and services.

Our Retention of Your Information

We retain personal information only as permitted under applicable laws, including only for as long as necessary to provide the products or services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction under the conditions set forth in this section.

We may disclose for the purposes described above, personal information that we collect or you provide as set out in this privacy policy: (a) to our subsidiaries and affiliates; (b) to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; and (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

We may also disclose your personal information: (a) to comply with any court order, law or legal process, including to respond to any government or regulatory request; and (b) to enforce or apply any of our agreements;

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Accessing and Correcting Your Information

You can review and change your personal information by using the “Contact Us” form or email to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Where We Store and Process Your Information

Given the global nature of our business and the centralization of certain business activities within the Hoymiles group affiliates, personal information may be stored and processed internally for the lawful purposes described in this policy at different group levels (e.g., global, regional, and local) where Company or its affiliates, subsidiaries or service providers maintain operations, and where necessary to provide services or to manage our business. We recognize that the EU/EEA countries have certain data protection laws, including the EU General Data Protection Regulation (GDPR) and the corresponding implementing national laws (collectively, the “EU Data Protection Laws”) that generally restrict the transfer of personal information about individuals in the EU to the United States and certain other countries, unless there is “adequate protection” for such information when it is received. To address this restriction and equal restrictions in other countries or regions, we apply a consistent set of rules to all transfers of personal information amongst Hoymiles group affiliates regardless of their location whether within or outside of the EU/EEA countries. To provide adequate protection for transfers of personal information, Company along with its affiliates, subsidiaries or service providers enter into the Standard Contractual Clauses for the Transfer of Personal Data to Third Countries (“Model Contract”) pursuant to European Commission Decision 2004/915/EC of 27 December 2004.

Data Security

In accordance with applicable law, we maintain appropriate technical and organizational security measures designed to protect your personal information from accidental loss or destruction and from unauthorized access, misuse, alteration and disclosure, wherever it is stored or processed, including when personal information is transmitted over a private network or stored in cloud environments.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law will, also provide notification of changes to this Privacy Policy using additional methods that we believe are reasonable.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting or effective date as stated in the notification of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact Information

If you have any questions about this Privacy Policy, please contact us at

Last updated: April 7th, 2021