Service

Service network

With the world leading cutting-edge technology of the Microinverter, Hoymiles developed a global market which covers more than 30 countries, including USA, Australia, Germany, France, Netherlands, Italy, Japan, Korea, Brazil, Mexico and India.

Hotline service

Customers can reach us by the hotline in case of any equipment failure. The service is available 24/7. We ensure that our technical staff will be contacting the customer within one hour of the repair order to analyze the fault, propose solutions, and consequently direct the customers in trouble shooting.

On-set service

If the problem can’t be solved via hotline engineers will be sent to the site within 24 hours to clear the fault and ensure the proper functioning of the equipment within the shortest possible time.

Customized service

Customized service and corresponding agreements are available to meet the specific needs of customers. The services include multiple training, equipment upgrading, secondary development, technique support to special tests, warranty service, etc.

Hoymiles Converter Technology Co., Ltd